Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Adding an EE data plan to smartwatch Android Galaxy watch

KrzysztofSz
Investigator
Investigator

‎21-09-2024 08:59 PM

Hi.

Just visited EE shop and been told that's not possible anymore to get £7 data plan for a Galaxy watch (got it off eBay). Instead, I've been told to get all rounder SIM plan (which I did) to be able to share my mobile number with my smartwatch.

Don't really know how to setup my smartwatch.

Any ideas?

Regards,

Krzysztof

0 Helpful
7 REPLIES 7
drzia
Skilled Contributor
Skilled Contributor

‎22-09-2024 12:24 AM - edited ‎22-09-2024 12:24 AM

Hi,

If you have the new all-rounder plan that you upgraded or bought after 29 August 2024, you can get the watch plan for free. Otherwise, it's not. You can try to get the watch plan with your watch app; it will direct you on how to activate it. Follow the link.

Thank you.

https://deviceguides.ee.co.uk/samsung/galaxy-watch4-android-wear-os/connectivity/setting-up-mobile-d...

KrzysztofSz
Investigator
Investigator
In response to drzia

‎22-09-2024 12:44 AM

1000050563.jpg

 Thats what I've got every time when I try

0 Helpful
Michael_D
EE Community Support Team
In response to KrzysztofSz

‎22-09-2024 12:39 PM

Hi @KrzysztofSz 

Thanks for coming to the community.

When you are seeing that error, it will need a bit of help from our tech guides to get it set up.

If you give our team a call, and let them know the error code they are seeing, they'll take a look.

Michael

 

KrzysztofSz
Investigator
Investigator
In response to Michael_D

‎23-09-2024 03:51 PM

Hi. I called EE customer service and tried to solve the issue.  They have checked EID and IMEI number and according to them watch is on mobile plan with different provider. In watch itself there's no option to remove any mobile plan.  Only to setup one.  And when I try it always ends up with 512 error code. 

0 Helpful
Katie_B
EE Community Support Team
In response to KrzysztofSz

‎23-09-2024 05:39 PM

Hello @KrzysztofSz. 

Are you aware what provider the watch was originally on before you purchased?

Did the team provide you with the next steps?

Katie

KrzysztofSz
Investigator
Investigator
In response to Katie_B

‎23-09-2024 05:54 PM

Hi.

Unfortunately I don't know that.  I thought that network providers share this kind of information between each other.

The team have offered to get contract and watch directly from EE.  Which is pointless in my opinion and waste of money.

Thanks for your message.

Regards,

Krzysztof

0 Helpful
Katie_B
EE Community Support Team
In response to KrzysztofSz

‎23-09-2024 05:56 PM

Hi @KrzysztofSz. 

It could be worth checking with the seller if they could speak with there provider to see what is causing the block for you to purchase a data plan. 

Katie