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Discussion about devices operating on Android including unlocking your device

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SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Starting today (01/07/2025), Android users upgrading or switching to a supported Google Pixel or Motorola device can transfer their SIM ...

JordanTA by • EE Knowledge Specialist
  • 189 Views
  • 4 replies
  • 8 Helpful

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by • EE Community Manager
  • 64599 Views
  • 91 replies
  • 28 Helpful

Resolved! Mobile Data not working!

Phone: Samsung Galaxy S8 (not blocked on any network).Recently moved in the UK. I got myself a pay-as-you-go SIM from Three3 provider for the 1st month, but later I switched to EE for a monthly plan SIM card.Ever since I received the SIM card, I have...

AlinMega by • Investigator
  • 35920 Views
  • 34 replies
  • 8 Helpful

Resolved! My IMEI number is not working

Hi, Im trying to unlock my old Samsung Galaxy S7 edge to any network as i need to use this phone until i can afford a new one but when i enter my IMEI number it says "Sorry, something went wrong on our end. Please enter your IMEI again or come back l...

Tasia93 by • Visitor
  • 543 Views
  • 1 replies
  • 2 Helpful

Upgrade EE awful

EE treat people like crap Will be cancelling everything to do with them .I wouldn't have anything to do with themWouldn't recommend them to anyone 

Resolved! RCS chats stopped working

My RCS chats stopped working on my Pixel 6 on the morning of October 1st. This happened to my phone, my wife's and my parents as well. We are all with EE and can no longer send RCS chats. RCS chats says 'connected' under Messages settings. I've tried...

Jbone24 by • Investigator
  • 1609 Views
  • 11 replies
  • 6 Helpful

Resolved! Free gifts

Hi I've just got a new phone a35 and watch 7 and the shop assistant said with these I get two free gifts some fancy scales and a fit bit but how do I get these ? 

MCK Unlock code needed Samsung Galaxy A54 5G

Hi guys! Please this is my first time of using a samsung phone. I entered a wrong unlocking code for a number of times and the phone is now saying that I need an MCK code to unlock. Please I did not know anything about the unlock code hence my inputt...

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