Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Moving to EE from O2 - will wifi calling work?

Hi - I want to move 15 mobile users from O2 to EE but there is one sticking point. We all have existing Samsung devices which we bought from O2, and which are currently successfully using wifi calling. EE are saying that once we move, they cannot g...

Resolved! Buying a A05's mobile phone. 2 Questions need help with:

Buying a A05's mobile phone. 2 Questions: Does my existing EE sim card fit the A05's Samsung mobile phone and when buying Samsung A05's does it have to be a free sim Samsung A05's mobile phone.Thank you

phone down loads

My previous mobile phone screen broke and i was unable to get my contacts or photos off it. Would these be automatically stored on a cloud somewhere so that i can get them

unable to open app since update

Resolved! Want to upgrade my phone

I want to upgrade my phone

Resolved! WI-FI Calling on Samsung Galaxy S24+

I am using a Samsung Galaxy S24+ bought abroad, with an EE Pay-As-You-Go / Prepaid SIM Card.I do not see the Wi-Fi calling option in Settings.Is that due to the phone, or due to EE not supporting it for PAYG customers? And what about VoLTE and 5G?

Galaxy A05s set up in progress?

This settings symbol won’t go away.the phone/system is asking for a verification code on my old phone that has completely packed up, hence a new phone today.Just need to get rid of this symbol please.

Samsung s23 Ultra no longer charging via plug

Hello, My S23 is no longer charging via plug. I've cleaned it out, changed the plugs, cables and tried multiple points of access. It is charging via USB and through a powerbank, albeit slowly. I've had the phone less than a year, is there anything I ...

Storage increase on a samsung A04s

How do I increase the storage on a samsung A04s?

SIM not provisioned for voice

I have just brought a new phone (unlocked) but when I put my SIM card in it wouldn't register to a network. I switched it off and on again a few times, cleaned the SIM etc. I ordered a replacement SIM card from EE but that also does not work. I now h...