Forum Posts

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Starting today (01/07/2025), Android users upgrading or switching to a supported Google Pixel or Motorola device can transfer their SIM ...

JordanTA by EE Knowledge Specialist
  • 176 Views
  • 4 replies
  • 8 Helpful

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 64524 Views
  • 91 replies
  • 28 Helpful

Nokia G42 5G

There are no ringtones, alert tones or anything. When people call me the phone does not ring but if I have it in front of me I can see someone is calling, and I can answer it. I can also make calls, send texts and email etc etc, but my phone is silen...

oldvet by Investigator
  • 1346 Views
  • 6 replies
  • 0 Helpful

Galaxy Watch

I have a new S24 Ultra and my airtime package says it has  "unlimited data for your watch".  Am I able / how do I get the data and calls on my watch?Any watch and device will pair via Bluetooth, but I understood that with this plan, my watch could be...

RADIO2 by Investigator
  • 353 Views
  • 1 replies
  • 0 Helpful

EE WiFi calling stopped working - pixel 8

Returned from holiday in Turkey and my WiFi calling function isn't working anymore. Live in mobile blackspot and rely on internet for business calls.I've followed all normal advice. My feeling is it is linked to me turning everything off to prevent r...

Bobnden by Investigator
  • 510 Views
  • 7 replies
  • 0 Helpful

Lost my Android Phone - Contacts & Photos

Hi,I lost my phone at the weekend. EE are sending out a new SIM with the same number. I am going to use my old handset temporarily. When I put the new SIM in the phone is there any way for me to restore my contacts and photos? Hope you can assist.Tha...

KevinT72 by Explorer
  • 508 Views
  • 2 replies
  • 0 Helpful

Voicemail

How can I permanently save a voicemail? I have android phone (Huawei). Thank you

Order

Ordered phone on Tuesday, tracking says dispatched. Still waiting

Djamesb by Investigator
  • 947 Views
  • 22 replies
  • 0 Helpful

Resolved! Japan

I am  wondering if my mobile is locked to EE. I am travelling to Japan and would like to buy a local SIM when I am there (but phone needs to be unlocked)