Phone

[Craig2103]

Don't buy or take contract out with EE .IVE been with EE for over 20 years ..im on contract but last Dec my contract phone was playing up so I decided to buy one out right as I'm diabetic and need a phone for my reading .but this weekend the charger port set on fire and EE are passing the book .not even 6 months old and telling me to phone samsung up ....I will be taking this further to media and papers ..that's how EE treat you after 20 years 

[Chris_B]

@Craig2103  Samsung made the device so I’m very sure they would want to know.     Its been 6 months since December the 18th so if  you got this before the 18th you’ll need to get an independent report to prove the device was faulty when you got it.    

[bristolian]

Where did you purchase the device from, whose charger port caught fire?

[Christopher_G]

Hi @Craig2103 

Welcome to the community.

I'm really concerned to hear about what has happened with your phone. I'm going to send you a private message to try and get a bit more information from you and see if I can get you some help.

Thanks
Chris