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Need help with unlocking Samsung galaxy ace 4

ArunR
Investigator
Investigator

‎23-06-2025 06:11 PM

I have read the previous posts and used the online link but I'm facing an error.  I tried calling ee but I can't speak to someone or it's disconnected. Please help attaching image for your reference

ErrorImei

0 Helpful
12 REPLIES 12
Chris_B
EE Community Star
EE Community Star

‎23-06-2025 06:25 PM

@ArunR  Don’t post personal information on the internet.  That includes the IMEI number.     Are you copying and pasting that information over ?  If you are don’t, manually type it in. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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ArunR
Investigator
Investigator
In response to Chris_B

‎23-06-2025 06:41 PM

I want to let know that the website is throwing an error. I have entered the correct imei number but it's not helping me get the unlock code. Can someone help? I tried calling ee customer care, i tried different options but all end up without a resolution or speaking to a customer care.

 

I can send email with images but couldn't find any email address. 

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XRaySpeX
EE Community Star
EE Community Star
In response to ArunR

‎23-06-2025 08:31 PM

EE has no contact email. If CS want to see these images they'll give you an email addy.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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ArunR
Investigator
Investigator

‎24-06-2025 01:22 AM

Oh that's not true. I have few EE top management emails address which includes their CEO. But I don't want to reach out them for a mere unlock. But incase if I'm not getting any help in a day, I'll write an email to the CEO with my unlock request and additionally, I will share my feedback to make the customer contact email publicly so it'll be easy for everyone.

Anyway thanks for your response. I appreciate it. 

0 Helpful
Katie_B
EE Community Support Team
In response to ArunR

‎24-06-2025 11:20 AM - edited ‎24-06-2025 11:20 AM

Hi @ArunR. 

Thanks for flagging this with us. 

What happens when you call our customer care team?

Could you please confirm what number you are calling?

The unlocking team are in the best position to help process your unlock.

Katie

ArunR
Investigator
Investigator
In response to Katie_B

‎24-06-2025 12:35 PM

Hi Katie, 

Thanks for your response!

Please check the image for the numbers that I tried. 

I'm not a EE customer and I follow the instructions ans more or less all the numbers have same set of instructions. When i reach unlock device, it guides me to website link or send sms. 

Screenshot_20250624_123000_com_hihonor_contacts_PeopleActivity.jpg

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ArunR
Investigator
Investigator

‎24-06-2025 12:38 PM

The instructions asks me to visit the link or send a sms with imei to some number, as I'm from a different network i haven't tried sending sma. I prefer to talk directly or via email where I can share the imei and they can send back the unlock code. 

0 Helpful
Katie_B
EE Community Support Team
In response to ArunR

‎24-06-2025 04:40 PM

Hi @ArunR. 

Thanks for providing the numbers you have tried calling. 

You should be able to connect to an agent by calling our 0800 956 6000 number. 

Do you live near a local EE Store?

Katie

ArunR
Investigator
Investigator
In response to Katie_B

‎24-06-2025 09:22 PM

Can you help me with the options to choose as well please? It's the same options i believe. 

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