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Need help with unlocking Samsung galaxy ace 4

ArunR
Investigator
Investigator

I have read the previous posts and used the online link but I'm facing an error.  I tried calling ee but I can't speak to someone or it's disconnected. Please help attaching image for your reference

ErrorImei

12 REPLIES 12
Christopher_G
EE Community Support Team

Hi @ArunR 

Have you tried filling in the Device unlock form using a different device or browser?

If you're unable to get through following the options for mobile technical help when you call the 0800 956 6000 number, it may be worth selecting the new customer/joining EE option and they'll transfer you to the correct team.

Chris

I don't know how i missed the form... Is that what you expect me to respond?

Hey I did long back and I was getting errors! I have attached images but you guys removed it..

I tried to the number and options as well but it didn't work. After waiting for 10 minutes, the call got disconnected and when i tried to call again it didn't connect. 

I'll reach out to the ceo. And please whoever marked this as solution.. Please take time to read the issue and then mark it as solution 

XRaySpeX
EE Community Star
EE Community Star

You could repost the images with the IMEI obscured.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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