Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Samsung A32 5g Screen stays black.

I have tried volume down and power button I hear a beep when the logo should appear but still black. I have tried to force a restart by volume up and power but nothing. I can hear messages come in but can't access them and when I get a call I wont be...

Resolved! EE Roam Abroad add-on

I have an EE Roam Abroad add-on for my trip to USA. For phone calls home do I need to turn on Data Roaming and do I need to dial +44 before my wife's mobile number or can I just dial her number as it is set up on my contacts list - i.e as if I'm dia...

No Internet on mobile hot-spot.

Recently my Samsung galaxy s22 ultra has stopped allowing PCs to connect to WiFi hot-spot. It used to work in the past and unable to explain why it suddenly stopped working. I use this for work and personal laptops, I have had an update since this is...

Phone repair issue

Hoping someone here can help as my local store and the repair centre can't.I took my Flip4 phone into store last week as it wouldn't fully open. It was inspected and marked as no marks or dents. The repair centre have stated that when they received i...

Connecting to BTWifi-X with EE sim

So I had a Pixel 7 Pro, and I connected to BTWifi-X using SIM as Authentication (EAP method), and it worked perfectly, automatically and seamlessly connecting to any BTWifi-X that I was near.I have had to move back now to a Pixel 6 Pro, and using the...

Samsung Galaxy Z Flip 4

Over the last day or so the black edging round my phone has started to raise slightly then today I noticed it more then as I was using my phone when I got home from work just above where the crease is it's started to go black on the actual screen, I ...

Resolved! Changing phone

I've got a new phone 2 months a go and I don't like it's a Google pixel 7 if I pay £200 can I change my phone to Samsung s23 ultra at the ee shop in south shields

Resolved! Faulty galaxy s22

Hi , has anyone had issues with a moisture detected alert even though your phone has been nowhere near water and wont charge as a result

Hotspot

When I set up my mobile as a hotspot I cannot get access to VPNs. I have tried putting my sim into a different phone. It still does not work. I am wondering if the sim is faulty. I am new to EE and I not having a very good experience so far. Can anyo...

Manage my device

Iam looking for manage my device hoe to turn off