Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Starting today (01/07/2025), Android users upgrading or switching to a supported Google Pixel or Motorola device can transfer their SIM ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Phone isnt connecting

My phone isn't connecting to the internet. My internet isn't down.

Cancel repair

I'm exploring the process of cancelling a repair I scheduled today with EE. I made the booking online and received an email confirming "Repair booked courier arranged." I attempted to find a link to cancel the repair through the tracking page, but I ...

Alexa calling and hearing aids.

I have a Samsung S23. I also use Phonak hearing aids. My hearing aids link to my phone via Bluetooth, I can make and receive calls via the hearing aids.I have Alexa calling set up. If my hearing aids are turned off, Alexa calling works well. If the a...

No conformation email after upfront payment being taken out..

As the title says.. I’ve ordered a Google Pixel 8 Hazel 256gb on a pay monthly deal with EE but not had any confrontation that the order is complete just had the upfront payment of £30 taken from my bank account. could anyone from EE help please? tha...

Broken Google Pixel

Hello, Currently I have a Google Pixel, however the phone has broke. I went into Carphone Warehouse/Curry’s to see what they could do and they said they cannot do anything as the phone is broken. I am sill currently paying the contract. What do I do ...

Screen burn in on year old Pixel 7 Pro

Hi folks, I've had my Google Pixel 7 Pro for just over a year on contract and it's a brilliant device, but I noticed recently that there is burn in on the top for where the clock, battery icons would be and two at the bottom as well. It's pretty fain...

Resolved! No signal after updating phone

Hi. I updated my samgsung over night and now it saying no signal or data just connects to wifi.I have turned it on and off. Any idea?

Sony Xperia L4 not recognising SD card to save

How do I to unblock my mobile if I have forgot the pattern?

Failing international calls on VoLTE/Wifi calling

Hi,My Samsung S21+ 5G is unable to place international calls on 1p mobile (EE network) if VoLTE or Wifi calling is enabled. A call just drops without a ringtone and a "Call ended" message is displayed. Calls to UK destinations are not affected at all...