Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Galaxy Z Flip 3 screen issues

Hi,I have a galaxy z flip 3, had it about 7 months and started seeing issues when opening the phone it would black screen.This is a known issue with Samsung, i sent my phobe pff for inspection and they zoomed in 1000x on a mark not visible to the eye...

Samsung AO5s frozen

Any tips to unlocked a frozen Samsung AO5s please. Won't switch off, tried taking SIM out and have fully charged.

One contact diverting to voicemail

When my wife calls it goes straight to my voicemail without ringing, I get a missed call alert afterwards. I have tried the following: deleted the contact and set it up again, made sure I haven't accidentally blocked her or flagged her number as spam...

Samsung galaxy fold and flip screen issues

Well the saga continues...like most fold and flip customers my inner screen is faulty, developing a fault which both EE and Samsung are fully aware of, they are behaving contrary to consumer rights law and the phones are not fit for purpose, I took t...

Android Device Verification

I was locked out of my favourite mobile game (Ingress) due to not passing Google's Strong Integrity check. When I ran a developer check, I found I also failed Device Integrity. This makes no sense. This is a new handset (Samsung A15 5G, launched Dec ...

Calls cut off after 20 seconds, phone gets warm, battery life short

Hi, I changed recently from an iPhone to a Google Pixel 7a. I've stuck with it to see if any of the problems get better, but I'm having issues, and reporting them to EE is proving difficult because of the main flaw - I can't make phone calls. It's de...

Sound problems

I have just got my new Samsung s23 FE My volume keeps going in and out when I'm on a call/facetime and my mom says when I'm on facetime she can't hear me well either it goes in and out can anyone help me as I don't really want to be trying to sort ou...

TEXT messages

I recently purchased a Samsung Galaxy A15 4G Mobile, I am just starting to familiarise myself with its operation. What I need to know is: how to send text messages from my Samsung Galaxy A15 to the same Galaxy A15 ? I have attempted to do this withou...

Galaxy A34 5G Wifi calling issue

My wife is reporting that her A34 has audio trouble when people call her and she is at home on the Wifi. People say they cannot hear her, but she can hear them.I called her from well beyond the Wifi range (and also on EE). I could hear her, but I cou...

Resolved! Add on

Hi, I have a new Lenovo tablet and chose the Microsoft 365 as my included add on to my plan, how do I get this on my tablet? I downloaded the app but it’s requesting payment following a free trialcan anyone help pleasethanks