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Phone

BeccaC2
Visitor

‎24-11-2024 12:34 AM

Hi so I put an order in for a phone and it took the upfront money out my account but not got any email to confirm my order or a tracking order number just wondering if someone could help ?

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1 REPLY 1
Michael_D
EE Community Support Team

‎24-11-2024 03:34 PM

Hi @BeccaC2 

Welcome to the community.

It is great to hear that you have placed an order. What did you go for?

Was it for a new contract or an upgrade?

When was the order placed? Did you see a confirmation screen at the end of the order?

Have you had a look in the junk or spam folder in your email in case the confirmation has dropped in there?

Michael