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Unlocking phone

Claribella007
Explorer

‎20-04-2024 12:38 PM - last edited on ‎20-04-2024 12:57 PM by EE Community Moderator

Hi I'm trying to unlock my phone and it won't let me passed this page - it wont let me depress 'VERIFY IMEI NUMBER

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

 

 

 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎20-04-2024 01:06 PM

Hi @Claribella007 

Have you tried a different browser. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Claribella007
Explorer
In response to Northerner

‎20-04-2024 01:16 PM

Hi thanks for reply, I attempted to carry out this action via EE browser - the phone is very old so i thought there maybe some difficulties doing this.

0 Helpful
Northerner
EE Community Star
EE Community Star

‎20-04-2024 01:22 PM

Hi @Claribella007 

What is the make and model of the device as you maybe correct as if an old handset then its unlikely EE can unlock it. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful