Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Japan

I am wondering if my mobile is locked to EE. I am travelling to Japan and would like to buy a local SIM when I am there (but phone needs to be unlocked)

Samsung messages RCS chat failed registration

Joined EE September 2023. SIM only package. Once the new SIM was in and the phone was back how I wanted it I tried to enable RCS chat feature, it failed. Did some research and saw about the issue with swapping between Google and Samsung messages. Lef...

Resolved! Samsung A15

I upgraded to the SAMSUNG A15 in July. However, shortly after taking delivery the phone kept freezing and wouldn't let me swipe or turn it off. I took it to my local EE shop and they were going to send it for repair but then realised it hadn't come...

Galaxys23FE - music automatically playing on the phone

Please help! After i've been listening to music through my bluetooth headphones, even if I close down the relevant app (radio, podcast etc) music will then start playing on the phone. Its usually the last thing that was playing on Spotify, rather tha...

Adding an EE data plan to smartwatch Android Galaxy watch

Hi.Just visited EE shop and been told that's not possible anymore to get £7 data plan for a Galaxy watch (got it off eBay). Instead, I've been told to get all rounder SIM plan (which I did) to be able to share my mobile number with my smartwatch.Don'...

Samsung Galaxy S22+

I have a Galaxy S22+, just 2 years old. Previously when I connected it to charge it a revolving green symbol would appear on the Home Screen showing it was charging, now that does not happen. Does anyone know why this has happened ? The phone still c...

Order

Hi I haven't received an email or any confirmation regarding my order which suppose to arrive tomorrow.

Resolved! Samsung z flip 2 screen

How much would it cost to fix a Samsung z flip 2 screen

Fed up with waiting

Hi I need a call back ASAP as phone still not working been trying to sort this out for nearly 48 hours.I look forward to your reply

WiFi now slow on S23

Hi everyone Can anyone help with this, please?My WiFi went down on Friday, I restored it but ever since my 5G on my S23 has been really slow, images not loading etc. and the connection disconnecting.Is there anything I can do other than turn my devic...