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Pixel 4a appeasement

mca3
Visitor

Hello,

After inputting the IMEI number of my Pixel 4a onto google's website, apparently its eligible for a free battery replacement. Only EE stores are listed as places I can take it to have this carried out.

However I did not buy the phone from EE, and its also out of its warranty period, which I discovered by entering the serial number into google's 'Warranty Helper' page.

Is the phone actually eligible for a free battery replacement with EE, despite being out of warranty and not originally purchased from EE?

Thanks

1 SOLUTION

Accepted Solutions
Linzi_H
EE Community Support Team

Hi @mca3 

Welcome to the Community! 

I've found a handy page online about authorised repairs and contact information for Google, so if things aren't clear I would advise reaching out to them directly.

You're also very welcome to speak to the suggested EE store to see if the team can offer further support and advice.

Linzi 

View solution in original post

2 REPLIES 2
Matt_124
Star Contributor
Star Contributor

Take a look at this post earlier in the month that someone started about a similar topic, hopefully should help:

 https://community.ee.co.uk/t5/Android-Devices/Pixel-4A-quot-appeasement-programme-quot-battery-chang...

Linzi_H
EE Community Support Team

Hi @mca3 

Welcome to the Community! 

I've found a handy page online about authorised repairs and contact information for Google, so if things aren't clear I would advise reaching out to them directly.

You're also very welcome to speak to the suggested EE store to see if the team can offer further support and advice.

Linzi