Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Connection problems between Samsung Galaxy and home router

We've just changed our home router. TV and tablet connect to it with no problems, but our Samsung Galaxy phone keeps disconnecting. I've tried restarting the phone, forgetting and reconnecting, switching aeroplane mode on and off again, and resetti...

My number is appearing in a foreign format, its format is now XXX-XXX-XXXXX

In the About Phone section the numberFor some reason it now appears in what I imagine is an American format.Could there be any reason for this?

Incoming call not connecting

My incoming calls from my wife are going straight to voicemail. I have scoured the Internet for fixes but its more or less the same. calls are now not going to voicemail because I disabled it but now just says line is busy. She can still txt me and ...

Insurance claim

I would like to know why I'm being told why I can't claim through insurance on my Samsung smartwatch for a breakdown when my insurance covers breakdowns?

Resolved! Pixel 6 screen repair

My wife dropped her Pixel 6 and shattered the screen, it is also unresponsive. The phone was purchased as part of an EE pay monthly contract. I know this is not a warranty repair but do EE have a repair service, do they have a recommended repair serv...

Online chat function

Start Conversation isn't showing and I want to report my phone lost as at 4 August 2022 about 22:00pm!

Resolved! Free wifi abroad

So when I go abroad and the hotel has free WiFi will I be charged for facetime call to my son at home

Replacement watch.

I ordered a brand new Samsung galaxy watch that was delivered 3 days ago, once fully charged it only lasts me a maximum of 3 hours just wearing it and not using any other bits on it, what can I do to fix this as I'm not paying £16 a month for a watch...

Resolved! Phone MOT

Hi there,I would like to book my phone in for an MOT but it's only giving one location to choose in the App. Is there a way I can change this to a more convenient shop to take it to? Thanks

poor volume on incoming calls voices sound muffled

Just switched to EE from BT poor volume on incoming and outgoing calls voices sound muffled had no problems with this before I switched, I have a Galaxy A12