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Returning a Smartwatch

XboxGamer1987
Problem solver
Problem solver

‎15-11-2022 09:13 PM

Good evening

I ordered a Samsung Galaxy Watch 4 Classic online from EE.  However I've been using it and I'm thinking of returning it as It ain't for me.  I'm still in the Cooling Period.   

Am I still able to return it or am I stuck with it?

0 Helpful
6 REPLIES 6
XRaySpeX
Grand Master
Grand Master

‎15-11-2022 09:17 PM

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
XboxGamer1987
Problem solver
Problem solver
In response to XRaySpeX

‎15-11-2022 09:18 PM

Even if I've been using it?

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to XboxGamer1987

‎15-11-2022 09:21 PM

Yes. That's what the cooling-off period is for, trying it out to see if it's satisfactory.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Chris_B
Grand Master
Grand Master
In response to XboxGamer1987

‎15-11-2022 09:22 PM

@XboxGamer1987  Yes.   Providing there is no marks on it you just need to call customer services and inform them you don’t want it.   

0 Helpful
BlueEyes2
Investigator
Investigator

‎16-11-2022 07:45 AM

When I just ordered mine couple days ago they said I had 14days cooling off period and i could return in the 14days anything after I’d have to pay fee, that was Apple Watch not sure if it be different tho

0 Helpful
Jon_K
Former EE Employee
In response to XboxGamer1987

‎16-11-2022 09:19 AM

If you ordered online or over the phone you would still get a cooling off period, @BlueEyes2.

This applies to the Samsung and Apple Watches.

Jon

0 Helpful