Returning a Smartwatch

Profile closed · ‎15-11-2022

Good evening

I ordered a Samsung Galaxy Watch 4 Classic online from EE. However I've been using it and I'm thinking of returning it as It ain't for me. I'm still in the Cooling Period.

Am I still able to return it or am I stuck with it?

XRaySpeX · ‎15-11-2022

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Profile closed · ‎15-11-2022

Even if I've been using it?

XRaySpeX · ‎15-11-2022

Yes. That's what the cooling-off period is for, trying it out to see if it's satisfactory.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎15-11-2022

@Profile closed Yes. Providing there is no marks on it you just need to call customer services and inform them you don’t want it.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

BlueEyes2 · ‎16-11-2022

When I just ordered mine couple days ago they said I had 14days cooling off period and i could return in the 14days anything after I’d have to pay fee, that was Apple Watch not sure if it be different tho

Jon_K · ‎16-11-2022

If you ordered online or over the phone you would still get a cooling off period, @BlueEyes2.

This applies to the Samsung and Apple Watches.

Jon