Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Starting today (01/07/2025), Android users upgrading or switching to a supported Google Pixel or Motorola device can transfer their SIM ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Wifi Calling on Non EE Phone

I am looking to get a Samsung S22 Ultra directly from Samsung and move to a sim only plan with EE. My question is, with WiFi calling work?

Resolved! Cannot set up A22 5g "This device belongs to your organisation"

I recently got a Samsung Galaxy A22 5g as an upgrade and when trying to set up my phone it checks for updates then "This device belongs to your organisation" appears on the screen. I can't navigate back and if I click next I'm asked for log in detai...

Cant make or receive calls

My phone has a symbol of a circle with diagonal line. I cannot make or receive calls. I can use text and whatsapp. I have rebooted my phone and taken out the sim card and replaced but still not working. I am on a contract.

Emergency calls only

My phone has gone onto emergency calls only (bill is up to date) and I can't contact EE online chat. I desperately need to make an urgent phone call to my son, can't even text him, (no landline) and I can't. Tried off/on, taking sim out. Did order ...

Resolved! Linking all your family devices

Using Bluetooth can help you like all of your android Samsung devices for the family and control all device from one master mobile phone through EE family safety plan and share data from the My EE app.I hope you find this helpful and feel free to com...

Resolved! Samsung A30e keeps saying no SD card

My phone keeps saying SD card has been taken out and to restart it, when clearly it hasn’t. It went for repair yesterday, but they couldn’t find any hard ware problems, so they updated software. Problem is still persisting. Any ideas?

Resolved! Unlock my phone

Could you please unlock my phone

Returns

I would like to return my pixel I have had for a few days less than 14 and switch to iphone would it possible without ee running another credit check.

Resolved! MY Samsung s 21plus is engaged when not in use -

any recommendations DND IS OFF

Re: New phone box looks like it's been run over!

I just received my Sony Xperia 1 IV (upgrade) and the box was loose in a plastic delivery bag (dpd), all the corners of the phone box were dented as well as the edges have some sharp looking dents as well ... the seals on the box were warped but unbr...