I recently got a Samsung Galaxy A22 5g as an upgrade and when trying to set up my phone it checks for updates then "This device belongs to your organisation" appears on the screen. I can't navigate back and if I click next I'm asked for log in details for said organisation. It's as if they've sent me a phone already set up for a workplace. Anyway I can't continue set up. Spent ages onto support last night who suggested leaving the organisation in settings but I cant get passed that screen to continue set up never mind get into settings, they then suggested I take it into a shop so they can see it which is understandable but just wondered if anyone else has had this issue and how quickly it was resolved. Or if there is anything I can do now to get my phone up and running.
No it's not a business upgrade. Its just my personal contract.
I get the message just after I agree to the end user licence agreement and it searches for updates then that appears, so yes as soon as I follow the set up. The only option is to click "next" and if I do it asks me for username and password to log in to the domain.
Sorry yes I got the wi-fi set up which prompted the search for updates then that screen with "This device......" I can't go any further than that. I don't get an option for Google, just to enter login details for the organisation
@suze2468 Was this device purchased as a good as new device? It sounds like it was already sold and the business that acquired it returned it back to EE but didn’t remove it from their business. You’ll have no chance of setting this up as it’s been locked down by that business so they can give it to one of their employees and that business keeps control of the device. The device needs to be returned back to EE as you have no chance of getting past that request.
