Emergency calls only

[Gabriellejo]

My phone has gone onto emergency calls only (bill is up to date) and I can't contact EE online chat.  I desperately need to make an urgent phone call to my son, can't even text him, (no landline) and I can't.

Tried off/on, taking sim out.  Did order new sim only yesterday.  Surely EE havent stopped my call service before I even receive the new sim?  Been with EE for years.

[Schockwave]

Hello @Gabriellejo ,

Welcome to the community,

It could be that your phone has developed a fault, but if you want to ring customer service, there is a free number, which you can find by clicking on the contact EE at the top of this page and using Skype.

Does your son not have email? Have you thought of writing to him? Do you not have another mobile phone, where you could try the SIM card or have a neighbour, who might be able to let you try the SIM card in their phone? I always keep an old phone just in case the phone develops a fault.

[James_B]

Hi @Gabriellejo,

Welcome to the EE Community. 🙂

How did your order your replacement SIM? Your old one would only be disconnected if you reported your current SIM lost or stolen.

James