Forum Posts

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Starting today (01/07/2025), Android users upgrading or switching to a supported Google Pixel or Motorola device can transfer their SIM ...

JordanTA by EE Knowledge Specialist
  • 148 Views
  • 4 replies
  • 7 Helpful

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 64475 Views
  • 91 replies
  • 28 Helpful

New Phones and Plans

Any decent phones or plans coming out in the next month? Everything data-wise and new phone-wise is overpriced compares to other networks 

edwarhys by Investigator
  • 1279 Views
  • 8 replies
  • 7 Helpful

Replacement Watch

Hi,  I have recently returned from my honeymoon in Turkey where I believe my Samsung Watch 4 was stolen. I have spoken to one of the advisors who has blacklisted the device but I was wondering what my options were in regards to getting a replacement ...

MB20222 by Visitor
  • 342 Views
  • 2 replies
  • 1 Helpful

Oppo X5 lite

Recently upgraded to oppo X5 absolutely awful, keeps disconnecting Bluetooth every time a text or email comes through. Completely useless persevered since April but can't stick it any longer . Would ee do exchange or do I have to wait til contract en...

Thart2012 by Investigator
  • 679 Views
  • 3 replies
  • 1 Helpful

WiFi Calling with Pocophone F1

I have just moved from Smarty to EE PAYG with my Pocophone F1. Wifi calling worked fine on Smarty, doesn't seem to be working now on EE. I did pop my SIM in to an iPhone, and WIFiCall notification showed up straight away. Any suggestions? Thanks

Tekmad by Explorer
  • 831 Views
  • 2 replies
  • 2 Helpful

Broken phone and no insurance

Unfortunately I broken my s22 ultra yesterday its only a month and a half old and haven't got round to getting my insurance can I still take it out? And will they replace it straight away or do you have to have insurance for so long and what kinda ch...

Hope3 by Visitor
  • 2524 Views
  • 2 replies
  • 5 Helpful