Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broken phone and no insurance

Hope3
Visitor

‎09-07-2022 01:21 PM

Unfortunately I broken my s22 ultra yesterday its only a month and a half old and haven't got round to getting my insurance can I still take it out? And will they replace it straight away or do you have to have insurance for so long and what kinda charge will I get sorry new to all this thanks 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎09-07-2022 01:36 PM - edited ‎09-07-2022 01:42 PM

@Hope3  no you cannot take out insurance for a phone that you’ve already broken.  

You might want to read THIS 

and I’m sure you have to take out insurance within the first 14 possibly 30 days of having the device

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EssexBoyEE
Ace Contributor
Ace Contributor

‎09-07-2022 02:11 PM

I going to assume you've damaged the case or cracked the screen, either way as its a new phone its still worth getting it repaired although it may not be cheap, but I would advise on getting the Repair done by Samsung UK or a Samsung Authorised Repair Centre, that way it will be fitted with Samsung Genuine Parts and will still be covered by Samsung for the rest of the normal Warranty.