Forum Posts

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 62603 Views
  • 91 replies
  • 28 Helpful

New EE app

Hi When is the new EE app coming out on Samsung devices pleasThanks e     

Playstore location

I live on the Ilse of Man, playstore location is set to here and I can't change it. My husband has the same phone etc and his playstore is set to UK. I'm really restricted to what apps I can download...everything comes up as not available in your cou...

Gemlois by Explorer
  • 415 Views
  • 1 replies
  • 2 Helpful

Using Samsung watch with different provider

I've bought a new Samsung watch, but it's for my partner who's with O2. I get 4GB of data with it. Can she use the watch and data through me, even though she's with another provider? So she gets full use of the watch? Eg. Her texts and WhatsApps and ...

Samsung fold 3 black dot in the middle crease (big screen)

Hi all, I have a Samsung fold 3 on contract with EE. The phone is about 3 to 4 months old. A black dot has appeared out of nowhere on the main screen right on the crease. What are my options here with EE. Tried restarting several time no luck.  

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ladida by Contributor
  • 4542 Views
  • 3 replies
  • 1 Helpful

Forgotten pattern password

Hi. I've forgotten my pattern password on my Samsung S20Fe and am locked out.How can I factory reset as I've tried Samsung find my mobile unlock and Google's version.I am struggling to factory reset as I can't switch it off, to press the volume down ...

unlock sim network pin

I'm in the US for a while and want to use a local sim card in my EE phone but i need to unlock sim network pin - is there a quick way to do this as ideally i dont want to wait up to 10 days for this as here on business and its super inconvenient  - t...

Not happy with my phone! Samsung vs iPhone

Hey,I bought my Samsung Galaxy s21 a couple of months ago, and at the beginning, I was quite happy with my phone, but pretty much with every new week or month phone started to crash, battery was really good for like first 2 months ,now it drops low s...

Google virus alert

Has anyone received an alert from Google stating their pixel 6 has numerous viruses? Page seems dodgy asking to complete a two step process.