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5G

Tonyd21
Explorer

‎08-01-2023 10:51 PM

Why do I never get 5G on my Galaxy S22 ultra  my wife gets 5G on the same account..

0 Helpful
3 REPLIES 3
Jon_K
Former EE Employee

‎09-01-2023 08:29 AM

Hi @Tonyd21.

What symbol do you get instead of 5G?

Have you ever had 5G working on this phone?

Jon

0 Helpful
Tonyd21
Explorer
In response to Jon_K

‎09-01-2023 10:54 AM

Hi. All i see is the signal lines. In the mobile networks page it only had 2G, 3G, & 4G there is no where on the phone where 5G can be selected.Tony..Sent from my Galaxy
0 Helpful
Jon_K
Former EE Employee
In response to Tonyd21

‎09-01-2023 01:03 PM

Thanks @Tonyd21.

Does this happen when you and your wife are in the same location?

Is the phone on the latest software?

Jon

0 Helpful