Sim card

Steve1236 · ‎09-01-2023

It appears my SIM card has stopped working and trying to find someone to sort it out appears impossible. Any ideas? #ee

bristolian · ‎09-01-2023

That could be caused by an account issue, a faulty phone or - as is a common reason - a lack of local coverage caused by a temporary network issue.

Do you know any friends or relatives locally who use EE - do they have similar problems? Check on https://coverage.ee.co.uk/coverage/ee under "check status"

View solution in original post

Northerner · ‎09-01-2023

Hi @Steve1236

Are you on PAYG or EE pay monthly contract?

If PAYG when did you last make a chargeable call or text?

What device do you have and did you get it from EE?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Steve1236 · ‎09-01-2023

Ee sim only monthly contract. Hasn't worked for a few days but still takingmy money!Sent from my Samsung Galaxy smartphone.

bristolian · ‎09-01-2023

In what way does your SIM "appear" to have stopped working - can you explain the symptoms of your problem?

Steve1236 · ‎09-01-2023

When on lock screen, i get a message saying emergency calls only. When unlocked i cannot receive or make calls nor send or receive text messages. I've tried removing it and re-inserting but no luckSent from my Samsung Galaxy smartphone.

bristolian · ‎09-01-2023

That could be caused by an account issue, a faulty phone or - as is a common reason - a lack of local coverage caused by a temporary network issue.

Do you know any friends or relatives locally who use EE - do they have similar problems? Check on https://coverage.ee.co.uk/coverage/ee under "check status"