MY Samsung s 21plus is engaged when not in use -

[ERINDOORS]

any recommendations DND IS OFF

[Jon_K · Accepted solution]

Hi @ERINDOORS.

Welcome to the community.

Are you able to try your SIM card in another phone and try calling it?

This would help determine if this issue follows your phone or your SIM card.

Jon

[ERINDOORS]

sim card removal and replacement has worked  thanks for your help

[Leanne_T]

Thanks for letting us know @ERINDOORS 

Leanne 🙂