Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Microphone muted on all calls

I have a Samsung Galaxy A52s and today every call that I try to make/receive the microphone is muted, so the other person cannot hear me. Apparently they can hear me for about a second, then it goes. I have checked through all settings but cannot fin...

Can I buy a phone and put my old ee sim in it

I had a phone but it's broken and my ee sim is still in it. I see that all ee phones come with a monthly sim, can I buy a phone and remove the new sim card and use my own sim? Or do I have to use the new sim that comes with the phone?

Resolved! Should i have a sim card with my phone?

Have got a new phone, Samsung galaxy A53, received today, 24 month contract anyways no sim with it?

Surface Duo 2 firmware updates stopped

Hi, does anyone know what's going on with Android updates for the Surface Duo 2, mine seems to have stopped in July! I know Microsoft have released 2 updates since then! Does EE have to approve these before they get pushed out?Android 12L just got re...

newly contracted Samsung phone went blank

My phone suddenly stop working just after one month's I bought it on contract from u. It went blank and didn't come on . Why is that ?

Google pixel 6 pro flickering screen

My phone is around 6 months old and is suffering from the flickering screen. Can this be fixed or do I need too send this back too EE.

Pixel 7 Pro

Does anyone know where to find the link to claim the free gift with the pixel 7 pro? Thanks

Resolved! Redemption

Got the Pixel 7 and looking to claim some earbuds, but it's asking for my Order No.? I didn't receive any invoice or receipt, so where can I get or find my order no?

pixel 4a black screen of death

On a phone call tonight and afterwards I couldn't hang up, the person at the other end struggled to disconnect too.I had the black screen of death, and still have it hours later.I've tried a long press of the power button, various stupid 'methods' on...

S21 not connecting to Skoda Car

Hi everyone I have a 2020 Skoda Karoq and my samsung s21 will not connect to it or charge from the USB. The phone connects and disconnects multiple times a second. I have purchased an inline USB tester which shows that the amps drop in and out at the...