Not registered- new SIM -yet wifes phone on same contract is

[Daiboy]

Have replaced SIM -as old one messaging- no network, no SIM , phone not recognising the SIM 

New SIM arrived- phone acknoweldged , now not registering on network

Can't make calls to 150 for help 

How do I resolve ?

[Leanne_T]

Hi @Daiboy 

Thanks for coming to the community. 

Have you registered the replacement SIM card with our mobile care team? 

If not, please call us from any other phone on 07953 966 150 and the team will get this registered for you 🙂

Leanne. 

[Daiboy]

Thank you for your response

Yes , I am hopefully in the registering area, spoke to them yesterday -
14.00 , but still not registered yet (12.21)

Called into a EE shop today, who used their shop SIM- which confirmed the
phone worked , picking up EE network

Could having two SIMs affect anything? The new one is in the phone.The
other is just sitting here .

DC

[Leanne_T]

Hi @Daiboy 

You won't be able to have both SIM cards activated at the same time, have you spoken to our mobile care team and provided the new SIM card number to get this activated? 

Is the old SIM still showing signal? 

Leanne 🙂

[Daiboy]

I spoke to technical last Wed - and advised my that phone said'' No SIM NO
connection'

The new SIM went in yesterday -

I was concerned , as it has not registered yet-- that there is an issue
with the old SIM , which is not on the phone

With the new SIM - my phone just advises - emergency calls only .

When I try and make a call it states ' not registered on network.

Also , WIFI calling not working

DC

[Leanne_T]

Please get back in touch with our technical support team from any other phone on 07953 966 150 and they will get this looked into for you @Daiboy 

Leanne. 

[Daiboy]

Not over impressed at the moment . It appears I was given a 'generic' --  it takes 24hrs answer .

nb I had to give no security details - so where they looking to help me specifically ?

When speaking to technical again, after security, he advised every likelyhood that 'nothing ' had actually been done during my first call, what a waste of time .

At present I am wating until 17.30 tonight to see if I am registered . If not - will be hugely unhappy 

[Leanne_T]

I am very sorry to hear this @Daiboy 

Could you try the new SIM card in another phone to see if any signal shows? 

Leanne 🙂

[Daiboy]

No joy there either.

Also went to EE shop. Used one of their SIMs , phone worked fine.

[Leanne_T]

Thanks @Daiboy 

You can use our message us option on the Mobile phone (ee.co.uk) page, and the team will check the SIM activation is going through for you. 

Leanne.