by londoneer Investigator
Investigator

unable to connect wifi underground

Hi Guys,

 

I have my T-Mobile number transfered to a EE sim and I am having some issues when it comes to connect to EE wifi auto in the London Underground wifi system. The thing is since I have an EE sim I cannot connect it.

 

Can anyone assist me on this matter, please?

Thanks!

L

1 SOLUTION

Accepted Solutions
by londoneer Investigator
Investigator
Solution

Re: unable to connect wifi underground

Yes!

Now its working!

Thanks guys!

18 REPLIES 18
by Grand Master
Grand Master

Re: unable to connect wifi underground

@londoneer: Have you texted EEWIFI to 9527 & followed its instructions?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by londoneer Investigator
Investigator

Re: unable to connect wifi underground

Hi,

 

Thanks for your reply.

This is what I got when I text to 9527

 

Sorry, there was a technical glitch. Could you try sending your text again in a bit? If you keep having this issue, contact customer services to sort it

by Legend
Legend

Re: unable to connect wifi underground

Hi @londoneer

 

I think the message is self explanatory, try again later. 

 

You can find EE guide on connecting here.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by londoneer Investigator
Investigator

Re: unable to connect wifi underground

LOL

 

How many times do I have to wait until the system works?

I keep trying for a week. I guess it enough to wait and raise the matter.

 

Regards

L

 

 

by londoneer Investigator
Investigator

Re: unable to connect wifi underground

I tried many times, different hours and still not working its no use!!!

Not sure if is my device. I guess not as I had wifi using t-mobile sim.

L

by Grand Master
Grand Master

Re: unable to connect wifi underground

@londoneer  Have you called customer services about this ?  

by londoneer Investigator
Investigator

Re: unable to connect wifi underground

Actually, I’m here in order to get a solution from the EE team support. 

 

 

by
EE Community Support Team

Re: unable to connect wifi underground

Hi @londoneer,

 

Thanks for joining the EE Community.

 

I'm sorry to hear you are having problems using WiFi on the underground.

 

Please get in touch with Customer Care so we can take a quick look at your account.

 

James

by londoneer Investigator
Investigator

Re: unable to connect wifi underground

Surprisingly I tried this morning and it worked.
I will try later again and I will keep you updated!
Thanks guys!
L
by
EE Community Support Team

Re: unable to connect wifi underground

Thanks for the update @londoneer :smileyhappy:

 

James

by Grand Master
Grand Master

Re: unable to connect wifi underground

Thanks! You're welcome :)! Glad I could be of assistance.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by londoneer Investigator
Investigator
Solution

Re: unable to connect wifi underground

Yes!

Now its working!

Thanks guys!

by
EE Community Support Team

Re: unable to connect wifi underground

That's great @londoneer!

 

Thank you for letting us know it's all working 🙂

 

Feel free to come back to the community any time.

 

Jon

by londoneer Investigator
Investigator

Re: unable to connect wifi underground

Thanks,

 

The thing is I am experiencing some issues at many London Underground stations so I guess is not my device. I can connect properly at some only.

 

Regards

L

by
EE Community Support Team

Re: unable to connect wifi underground

Hi @londoneer.

 

If you're having issues only at certain stations, I'd recommend contacting our Tech Care team so they can investigate this for you.

 

Jon

by londoneer Investigator
Investigator

Re: unable to connect wifi underground

Could be great. Do they have chat support or they just assist you over the phone?
I’d rather the first one. I’m too busy for a phone call.

Regards,
L
by Grand Master
Grand Master

Re: unable to connect wifi underground

There is live chat only for contract users. Try in the A.M.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: unable to connect wifi underground

Hi @londoneer.

 

The chat links are on our get in touch page.

 

They will be visible when an advisor is available to chat.

 

Jon

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