unable to connect wifi underground

[londoneer]

Hi Guys,

I have my T-Mobile number transfered to a EE sim and I am having some issues when it comes to connect to EE wifi auto in the London Underground wifi system. The thing is since I have an EE sim I cannot connect it.

Can anyone assist me on this matter, please?

Thanks!

L

[James_B]

Thanks for the update @londoneer

James

[XRaySpeX]

Thanks! You're welcome :)! Glad I could be of assistance.

[londoneer · Accepted solution]

Yes!

Now its working!

Thanks guys!

[Jon_K]

That's great @londoneer!

Thank you for letting us know it's all working 🙂

Feel free to come back to the community any time.

Jon

[londoneer]

Thanks,

The thing is I am experiencing some issues at many London Underground stations so I guess is not my device. I can connect properly at some only.

Regards

L

[Jon_K]

Hi @londoneer.

If you're having issues only at certain stations, I'd recommend contacting our Tech Care team so they can investigate this for you.

Jon

[londoneer]

Could be great. Do they have chat support or they just assist you over the phone?
I’d rather the first one. I’m too busy for a phone call.

Regards,
L

[XRaySpeX]

There is live chat only for contract users. Try in the A.M.

[Jon_K]

Hi @londoneer.

The chat links are on our get in touch page.

They will be visible when an advisor is available to chat.

Jon

[Sarahw7]

Hi

I cannot connect at all to ee wifi auto igetunable to authenticate connection or can't connect. I'm on payg and had enough credit. Please advise I have an android phone