unable to connect wifi underground

[londoneer]

Hi Guys,

I have my T-Mobile number transfered to a EE sim and I am having some issues when it comes to connect to EE wifi auto in the London Underground wifi system. The thing is since I have an EE sim I cannot connect it.

Can anyone assist me on this matter, please?

Thanks!

L

[Leanne_T]

Hi @Sarahw7

Thanks for posting on the community. 

Have you tried the below steps?

1. once underground, turn on your WiFi

2. select EE WiFi-Auto from the list of networks

3. set the ‘access method’ to EAP

4. set your ‘EAP method’ to SIM

Thanks 🙂

Leanne.

[Sarahw7]

Hi LeanneThank you for you reply I will try thatSarahSent from my Galaxy

[Leanne_T]

No problem @Sarahw7

Let me know how you get on. 

Leanne 🙂

[Sarahw7]

Hi Leanne Tried several times didn't work.Sent from my Galaxy

[Leanne_T]

Thanks for trying @Sarahw7

Have you topped up your account with at least £5 within the last 30 days? 

Thanks. 

Leanne.

[Sarahw7]

Hi LeanneYes I have .Sarah Sent from my Galaxy

[Leanne_T]

Thanks @Sarahw7

In this case, please get in touch with our Pay as you go Care team, they will get this looked into further for you. 

Leanne 🙂