The EE Community

BT/EE TV Box Pro - 1TB 4K Wireless Freeview TV Box Latest Model - (RTIW387)

why doesn't my new TV box remote have a stop button and how do I stop a programme I am watching without one

Issue with Calling Greece While Roaming in the US

I’m currently roaming in the United States and have the international roaming add-on active on my account. When I first arrived, I was able to make calls to Greece without any issues. However, starting the following day, I’ve been unable to connect c...

Openreach

Hi. Did anybody else have problems with openreach constantly cancelling appointments two days before they were due to install. It happened twice to me so I cancelled the order. They said they were unable to attend. No other reason given. Strange when...

How far back can I get old invoices for?

I need to process that I made a call in 2020 but I can see invoices that far back in my account. Does anyone know how far back the bills are held? thanks

Change my number

Porting across number from three

I brought over my number from three on Monday. Had the text yesterday saying it was complete. My old phone is now dead but my new one with EE still has nothing. I can't make or receive calls or use mobile data. Help 

I'm not eligible for add ons apparently

So I've been a customer since 2019 and I've had tech add ons in the past, a Nintendo switch, Xbox series s and a ps5, all are paid off by the way, but now I want to add a ps5 pro and maybe a gaming laptop but no matter which contract I try to add the...

Phone calls in Australia

If you are an EE customer and going to Australia  BEWARE. Despite signing up to a new pay monthly account, signing up to roaming before I left and paying the extortionate roaming pass fee of £26 for 7 days I now find I cannot make calls in Australia....

Smart Wifi Disc

I work  from home and my company have supplied me with an ee smart wifi disc, but unfortunately this won't connect with my smart hub. I tried a (fairly old) ethernet cable and via the wps buttons both without success. Any thoughts as I do not want ae...

Being charged twice

So I've recently paid my latest bill for £58 amd its been over a week since I paid it and now I get a notification from my bank saying a direct debit is due even tho I've paid last week I'm abut confused