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I'm not eligible for add ons apparently

Raine833
Visitor

‎02-04-2025 12:45 AM

So I've been a customer since 2019 and I've had tech add ons in the past, a Nintendo switch, Xbox series s and a ps5, all are paid off by the way, but now I want to add a ps5 pro and maybe a gaming laptop but no matter which contract I try to add them to it says I'm not eligible and I don't understand why. Can anyone help me out? I haven't tried customer services yet I thought I'd try here first to see if anyone could help.

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎02-04-2025 08:15 AM

@Raine833  To purchase from the add to plan store you need to be within the first 17 months of the phone contract. Are you ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Chris_S
EE Community Support Team

‎02-04-2025 08:48 AM

Hi @Raine833 Just following up on the great advice from @Chris_B You can find a link to our add to plan terms and conditions here

I'd recommend reading through it to see if you meet all of the criteria for adding the PS5 Pro.

Chris S