The EE Community

Full fibre broadband stopped working whilst watching youtube

Hi,I was watching YouTube and at 2am the Internet dropped out. I checked the router and the blue light was flashing orange. I reset the router, checked all the cable and went into the router settings to restart the router but nothing worked i notifie...

Coverage in Woburn Sands

Update: 01 July 2025  Over the past month, our engineers have accessed the area and built the equipment needed for the new mast. We are working with the power company to install the power supply needed for the new mast. Barring any unforeseen circ...

1.6Gbit connection new smart hub (white, small box) sporadic issues? DNS MITM?

Hello all,So I recently changed my service from 900mbit to 1.6Gbit and that involved a change of router and obviously the OR ONT on the wall.Ever since having it installed there seems to be an issue with (most likely DNS issues). Whatever is loaded/p...

Landline doesn’t ring when someone calls it.

Now TV Boost Ultra - is this available on EE

Just bought a new tv and wanted to watch sky sports on ultra HD (via Now TV)Spoke to someone at EE and they said I was paying for the UHD package, but the UHD channels are not available on the guide.  When I go to the Now TV app, I can see that my vi...

Why has our EE order has been cancelled twice by BT Openreach?

First time BTO couldn't find the property - its on the high street with a big fat number 6 on it. My eyesight isn't brilliant but even I can spot it. Second time - no reason given and EE apologetic but seemingly powerless. Third time lucky? Not looki...

Recently switched from BT to EE and now my landline doesnt receive incoming call

On 19 Nov engineer switched my landline from BT to EE but now my landline won't accept incoming calls, and the buttons on my handset won't register options. Contacted EE and was told that switch over would be complete yesterday but situation is still...

Re: New Phone

Wondering on my new phone arriving