The EE Community

Billing Question

I recently returned an add on for my mobile bill and recieved a message saying that EE have recieved it and will refund the initial payment I made of £10 however on my phone bill it says they will still charge me for the add on extra on the 10th of t...

Smart Wifi pro wired backhaul issues

HiI have my EE smart Wifi pro connected to my EE smart hub pro router via Cat6 but i am seeing the following issue, after a day or 2 speeds via the smart wifi pro drops to around 350-400 (I have 1000mb) from around 900-1000mb which suggests to me may...

Want to leave ee

Trying to end contract with ee, but they’re making it impossible! How do I do anything else? Please help

EE Difficulties - The EE app is really bad and so is the website

The EE app is really bad, and so is the website.Trying to upgrade my phone for the last few months (still getting charged full price each month), the app says I'm not eligible for an upgrade, and the website doesn't have an option for it.Constantly u...

I’ve sorted my account and not letting me in

Pathetic Service

Been unable to use the EE app for ages.Thinking of going elsewhere!!!!!!! PS WANTED AN UPGRADE BUT YOU HAVE BLOWN THAT!

Broadband account ceased/stopped without notice and by mistake

On Monday 17th Oct 2022 around 2pm I had an unexpected and unsolicited total loss of service for both my broadband and landline phone service.  I have no internet and can not make/receive landline calls.  At around 4:30pm the same day EE sent me a tx...

My Dell C1765nfw Laser printer not working since changing from BT to EE router

A few months ago BT switched my router to one from EE and I've noticed that the Dell laser printer seems to have vanished from the printer lists on all our laptops/desktop. My brother thinks it is down to the IP address (he printed off a sheet and it...

EE Hub Pro Firmware issue SH4-1

So had the EE 1.6gb broadband for a few months and generally its been running fine, we had an inital replacement router as the original was overheating and cutting off and the replacement has been working fine for months.Around two weeks ago i notice...