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Community Activity
Termination fee for upgrading
Been charged £156 termination fee even though haven’t terminated my contract just upgraded which said was free upgrade online , been on the phone to ee and was told nothing they can do.
Resolved! Loss of 5G coverage in NE4 9**
Similar to other recent posts, there’s a loss of 5G coverage in NE4 9** . 5G had been fine since it launched here but it disappeared about a week ago (4G only now on both EE phones in the house). Looking now, your coverage checker says 5g isn’t avai...
Alexa by digital phone
Hii’ve just noticed this morning that one of my bt digital phones is not working ‘no link to hub’. This is a Bt alexa phone. We have 2 other Bt digital phone - not alexa and they are working!! The ‘alexa’ phone, i cannot deregister, reregister and ...
Phone calls in Australia
If you are an EE customer and going to Australia BEWARE. Despite signing up to a new pay monthly account, signing up to roaming before I left and paying the extortionate roaming pass fee of £26 for 7 days I now find I cannot make calls in Australia....
Re: 5G Not Working
I am also only getting 4G in areas I have been getting 5G in previous areas that is been previously. I have spoken to at least 5 different agents who haven’t exactly been the most helpful as it gets to the engineers and they say everything is working...
Free 'Calling abroad from the UK' add-on query
I have a 'Calling abroad from the UK' add-on, but it's not any of the 3 charged options - i.e. it's not 'The International', 'The International Extra', or the '£2.16 International Pass add-on'. No monthly charge is showing on my bill for this particu...
Can't access private mail server.
Following my house move my broadband was installed March 27th. I noticed that I could not access my private email server. however I could access my email using the mobile network (EE) and on broadband using my VPN app. I did some testing.1) without t...
Being charged twice
So I've recently paid my latest bill for £58 amd its been over a week since I paid it and now I get a notification from my bank saying a direct debit is due even tho I've paid last week I'm abut confused
Conditional call forwarding
Hiwe have been using conditional call forwarding for a few years and have had no problem.in the last 6 months we have been having issues with this working.we have the iPhone 13pro on monthly business payment, if this phone is not answered it would be...
Alexa digitial phone
Hii’ve just noticed this morning that one of my bt digital phones is not working ‘no link to hub’. This is a Bt alexa phone. We have 2 other Bt digital phone - not alexa and they are working!! The ‘alexa’ phone, i cannot deregister, reregister and ...
