Alexa digitial phone

Turboxwing
Investigator
Investigator

‎31-03-2025 10:54 AM

Hi

i’ve just noticed this morning that one of my bt digital phones is not working ‘no link to hub’.  This is a Bt alexa phone.  We have 2 other Bt digital phone - not alexa and they are working!! The ‘alexa’ phone, i cannot deregister, reregister and has build in batteries so there is no where on the phone to access these. I have switch the EE hub off and on, pressed the WPS button but this phone will not ‘link to the hub’  i can get it to search but then comes up ‘no link to hub’.  The phone is fully charged. Is there anything else  i can do or is a new phone required? 

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5 REPLIES 5
Turboxwing
Investigator
Investigator

‎31-03-2025 11:12 AM

Hi

i’ve just noticed this morning that one of my bt digital phones is not working ‘no link to hub’.  This is a Bt alexa phone.  We have 2 other Bt digital phone - not alexa and they are working!! The ‘alexa’ phone, i cannot deregister, reregister and has build in batteries so there is no where on the phone to access these. I have switch the EE hub off and on, pressed the WPS button but this phone will not ‘link to the hub’  i can get it to search but then comes up ‘no link to hub’.  The phone is fully charged. Is there anything else  i can do or is a new phone required? 

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Christopher_G
EE Community Support Team

‎31-03-2025 04:13 PM

Hi @Turboxwing 

Welcome to the community.

Have you tried resetting the phone? You can do it through 'settings' in the phone menus. Once it's been reset, try registering it again using the WPS buttons.

Set up your Digital Home Phone service | Home Phone Help | EE

Chris

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Turboxwing
Investigator
Investigator
In response to Christopher_G

‎31-03-2025 04:40 PM

Hi

so reset the phone - tried the WPS and even switched hub on and off the phone will not register.  So now i have a phone i cant do anything with.   It asks to register but wont connect at all

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Turboxwing
Investigator
Investigator
In response to Turboxwing

‎31-03-2025 05:03 PM

  • Also i should add my other 2 bt phones do still work but do seem to have lost a few features even though they are on the menu - like i cant change the ring sound!! Could before i changed to EE HUB.  Are EE phasing out BT digital phones?? If so EE can you send me 3 of yours!!!
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Leanne_T
EE Community Support Team
In response to Turboxwing

‎01-04-2025 08:10 AM

Morning @Turboxwing 

Thanks for coming back to us. 

I would suggest giving our tech guides a call and they will run through some troubleshooting with you to see what could be causing this for you and help get this sorted 🙂

Let us know how you get on. 

Leanne.

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