Alexa digitial phone

[Turboxwing]

Hi

i’ve just noticed this morning that one of my bt digital phones is not working ‘no link to hub’.  This is a Bt alexa phone.  We have 2 other Bt digital phone - not alexa and they are working!! The ‘alexa’ phone, i cannot deregister, reregister and has build in batteries so there is no where on the phone to access these. I have switch the EE hub off and on, pressed the WPS button but this phone will not ‘link to the hub’  i can get it to search but then comes up ‘no link to hub’.  The phone is fully charged. Is there anything else  i can do or is a new phone required? 

[Turboxwing]

Hi

i’ve just noticed this morning that one of my bt digital phones is not working ‘no link to hub’.  This is a Bt alexa phone.  We have 2 other Bt digital phone - not alexa and they are working!! The ‘alexa’ phone, i cannot deregister, reregister and has build in batteries so there is no where on the phone to access these. I have switch the EE hub off and on, pressed the WPS button but this phone will not ‘link to the hub’  i can get it to search but then comes up ‘no link to hub’.  The phone is fully charged. Is there anything else  i can do or is a new phone required? 

[Christopher_G]

Hi @Turboxwing 

Welcome to the community.

Have you tried resetting the phone? You can do it through 'settings' in the phone menus. Once it's been reset, try registering it again using the WPS buttons.

Set up your Digital Home Phone service | Home Phone Help | EE

Chris

[Turboxwing]

Hi

so reset the phone - tried the WPS and even switched hub on and off the phone will not register.  So now i have a phone i cant do anything with.   It asks to register but wont connect at all

[Turboxwing]

• Also i should add my other 2 bt phones do still work but do seem to have lost a few features even though they are on the menu - like i cant change the ring sound!! Could before i changed to EE HUB.  Are EE phasing out BT digital phones?? If so EE can you send me 3 of yours!!!

[Leanne_T · Accepted solution]

Morning @Turboxwing 

Thanks for coming back to us. 

I would suggest giving our tech guides a call and they will run through some troubleshooting with you to see what could be causing this for you and help get this sorted 🙂

Let us know how you get on. 

Leanne.

[Forestpct]

I had this problem.  BT Advanced Digital Phone with Alexa had disconnected from new EE Smart Hub 7 Pro.  Tried to register phone using WPS button on hub but failed.  Tried resetting phone (Menu/Phone Settings/Reset) but still not able to register.  Removed batteries from phone (had to prize of back cover to reach them unlike Basic BT Digital phone which has a slide off cover over batteries).  Re-insert batteries and registration worked!  However, unable to get Alexa function to work.  It did with previous BT Smart Hub but assume no longer supported.

[JimM11]

@Forestpct Correct Alexia no longer functions i believe something to do with Amazon license for the function.