The EE Community

Roaming in Australia

Hi. I have been here in Australia (Sydney) for the past 4 days and have the EXACT same issue.  I notified EE prior to my departure that I will be in AUS, removed my spend cap, authorised my 5 day abroad pass and turned on roaming once we arrived. I a...

Missing phone upgrade

Hi,I ordered an upgrade and paid for it on March 31st. Since then no phone, no emails and no way to contact you as I am abroad. Please can you respond asap so I can figure out what went wrong. Thanks. I've been an EE customer for over 10 years.

Subscription

Keeps coming up with btp 15005 and tryed to get to talk to someone on the live chat but can't find the live chat 

Abuse

Hello a long time ago I apply for a phone and after they call me I answer and they say have idk what for me ..a smart hub for me ..and I say I will cancel this order because I have home one  and I will go in a shop to check ...after 2 months they sen...

I am abroad and can not call my UK voicemail to check my voicemails. I do not have a pin as no one ever told me I need one abroad, and EE customer service is closed in the UK  when I am awake. This is a Business phone. Are you MAD??? You offer a serv...

EE is not accepting my payment and my bill is now overdue

I've tried repeatedly to pay this bill on EE's website on multiple devices and with multiple cards and it keeps just saying that the service is not available. Now my bill is overdue and there seems to be nobody who can help me. It is incredibly frust...

New sim card not working

I have a new iPhone 16pro and put the new EE SIM card into the phone, when I set the phone up it asked me to scan my old phone and all the data transferred, but my new sim didn’t take in the number, so I removed my old sim out of my old iphone13 and ...

Manage broadband - sorrry…

can anyone advise please?

I don’t know pending bill

2nd order initial fee of £30 paid for iPhone 16 pro black but order number not