EE is not accepting my payment and my bill is now overdue

DRust · ‎11-04-2025

I've tried repeatedly to pay this bill on EE's website on multiple devices and with multiple cards and it keeps just saying that the service is not available. Now my bill is overdue and there seems to be nobody who can help me. It is incredibly frustrating. Is this affecting anyone else?

Chris_B · ‎11-04-2025

@DRust Use THIS

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Ashnique · ‎11-04-2025

Same for me. I tried calling 360. Took my money but said sorry there’s a problem, tried again same card same thing, tried another card same thing, tried online the page won’t load. And it’s happened before and it’s during the night hours. Call 150 after 8am and they will process

Northerner · ‎11-04-2025

Hi @DRust

https://ee.co.uk/help/billing-payments/payment-methods

Many ways to pay your bill and no excuses for late payments.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

DRust · ‎12-04-2025

how sanctimonious of you.

Kindest regards
Donnie

[Mod edit: Trimmed the email signature]

XRaySpeX · ‎12-04-2025

How objective of you!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ashnique · ‎12-04-2025

Wow didn’t know they asked for you to be rude also.