Community Activity

Sign In to Post

Facebook and Instagram not loading on Smart 4g Hub

I have a Smart 4 G Hub ( since February 2024) providing all my home broadband and wifi. All of a sudden we are unable to connect to Facebook and Instagram via wifi which will not upload and refresh. Previously both were working fine.The only network ...

Toby192 by • Investigator
  • 533 Views
  • 5 replies
  • 1 Helpful

Resolved! I cant see my simcard and plan on my dashboard

hello, ******** was my number, I registered in my name with EE support, now it got disappeared and my sim no longer works in my phone, I live outside of the uk, is there a way or a solution that brings me same number back?   [mod edit: removed person...

darw901 by • Investigator
  • 93 Views
  • 11 replies
  • 0 Helpful

Mobile data

Good morning EE,I just moved my phone no with EE and I keep calling the customer service because I have issue using my mobile data outside, WhatsApp is not working as before, I can not send voice messages, or pictures and receive them. Another app is...

BaFughi by • Visitor
  • 2 Views
  • 0 replies
  • 0 Helpful

Plusnet to EE

My elderly parents are being moved from Plusnet to EE as of the 31st March, this is not their choice and have been told by Plusnet they have to move due them wanting to keep a landline (trust me a smart phone is not an option). We have been told by P...

DCW123 by • Explorer
  • 100 Views
  • 4 replies
  • 2 Helpful

Service my phone

I was wondering if I could still take my phone to the nearest EE shop for an MOT/Service, If so is it still free or do I have to pay for it?  My phone is a bit slow and sluggish at the moment.  

Lyn76 by • Investigator
  • 22 Views
  • 1 replies
  • 0 Helpful

Card blocked

I had an issue with a payment going missing when I went to pay my bill last April and because of this I thought my bank had blocked EE from taking payments from my card but I spoke to them and they told me I need to contact EE and they can unblock my...

I've purchased WiFi 7 from 3rd party, help needed.

So I've upgraded to WiFi 7 from a 3rd party source but I'm having difficulty adding it to the app, has anyone else experienced this and is there a workaround? Also experiencing connectivity issues between the hub and the extender. I keep getting a fl...

Broadband speed

HI, since moving over to EE, my internet speed has dropped and on one occasion failed altogether. One new hub and a visit by an engineer, no better. Call after call and all you get is "well, you are getting the minimum guaranteed speed so what's the ...

Load more