The EE Community

Contract

I've recently started a new broadband account and am 3 months in. The contract started in February 2025 at the agreed price of 25.99 for 24 months after an error on my previous account. When starting a contract should the price that was given on the ...

Additional payer authentication required to complete your payment.

I am getting a blank white space underneath the ‘Additional payer authentication required to complete your payment.’ when I try to top up.  It’s been like it for days can anyone help, thanks.

I am currently in Portugal and cannot make calls

I am currently in Portugal and cannot make calls on my mobile iPhone 14 all calls are failing . I have roaming on for eu

SMS not being received from multiple retailers

HiI am bout to cancel my EE account after being a member from a number of years can anyone prevent this??I am not receiving SMS messages from multiple retailers including AMAZON UK App and LIDL PLUS App just to name two!!! All have the companies have...

Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

Stuck Between BT and EE – Billing Nightmare!

Hi everyone,Back in early March, I was offered a great deal to switch from BT to EE for Internet, phone, and TV services. It was much cheaper than what I was paying BT, so I decided to take the plunge. My EE services became active on the same day I r...

Network Coverage in Woodbridge

I have not been able to get a signature on my phone in Woodbridge for weeks. I use mobile apps for parking and am having to use cash in the machines which is all very well if you have cash available. Very frustratin! Maybe I should switch to O2!

Order gone missing

So i ordered a phonelast thursday from the ee store, was supposed to of been delivered last friday but i was out, parcelforce left a card saying its at my local post office, this is not the case, i have been twice now and they donr have it, i emailed...

Unable to view invoices

Trying to view invoices on desktop browser - have tried various browsers and clearing cache etc but keep getting this error;Application error: a client-side exception has occurred (see the browser console for more information). Searching here seems t...

Not Able to view Broadband and EE TV bill on App or Website

I joined EE Broadband and EE TV from BT back in October 2024.  I already had an EE Mobile account.Since joining I have not been able to view any account details for my Broadband or TV, although my direct debit is being taken OK.  When I phone the hel...