The EE Community

Message from EE saying your number transferred but unable to dial out

Moved from O2 to EE text message saying your number transferred at 10.56am now after midnight and tried restarting the phone several times but unable to dial out also on checking in the mobile settings under primary number it still shows O2 Also gett...

Why is the link to buy a data roaming pack broken?

I’m abroad and have been purchasing the 7 day data roaming pass for £25. I keep getting the texts including a link to buy another but the link takes me to a page that will not load. I’ve attempted searching for it separately on EE and those links are...

Upgrade

Good morning I just went on the website to upgrade my phone and I think it’s a scam because every time I finished my order it was going on a thing saying not available try again later ? Can you please help me and let me know if I have done an order w...

proxy.maud.bt.com certificate

Why do I suddenly have a proxy.maud.bt.com request causing my dynamic dns logins to fail

Travel pass question - recently visited USA

Hi All, I recently visited California and as expected, once I landed and the iPhone found the local T-Mobile network I received the message "Welcome to the USA.  To access your UK plan allowances you can choose either £5 24-hour or £25 7-day Zone 1 p...

EU Roaming: Making Calls or Sending Texts - Only Within Country or Within EU?

Taking EU Roaming as the typical example does the £2.59 daily charge or the 7 or 12 day EU passes only cover calls & texts made to nos within the country you are in (on top of UK nos) or do they cover any calls & texts to any nos in the EU? I'm sure ...

Paying to buy out of contract

I sent my mobile router back and EE are charging me £160

Hi everyone,I’m hoping someone at EE or in the community can help me resolve this frustrating issue.I was recently charged £160 by EE for a router that I already returned. I had requested a return bag, and as soon as it arrived, I sent the router bac...