Community Activity

I live in the North of Oxford; I transferred to EE in December 2024 and had an initial period of 21 days of intermittent  / no service through the EE Broadband Hub. An engineer visit in January 2025 resulted in the diagnosis that the hub unit sent ou...

Free 'Calling abroad from the UK' add-on query

I have a 'Calling abroad from the UK' add-on, but it's not any of the 3 charged options - i.e. it's not 'The International', 'The International Extra', or the '£2.16 International Pass add-on'. No monthly charge is showing on my bill for this particu...

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RH1978 by Contributor
  • 14 Views
  • 1 replies
  • 0 Helpful

Switch broadband

I switch from bt to EE broadband.  Whay EE don't send first broadband to I don't lost Internet in home. When I get new broadband then I can old bt broadband send straytawhey back. 

Skincs by Visitor
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Resolved! Loss of 5G coverage in NE4 9**

Similar to other recent posts, there’s a loss of 5G coverage in NE4 9** . 5G had been fine since it launched here but it disappeared about a week ago (4G only now on both EE phones in the house). Looking now,  your coverage checker says 5g isn’t avai...

ahad2 by Contributor
  • 246 Views
  • 14 replies
  • 4 Helpful

Payroll

Hi, I left EE on March 12th and got paid today. Checked my bank account and it’s way lower than what it should be. I need payrolls number please to discuss this. 

Orob22 by Visitor
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Something wrong going to EE

I can't seem to link my EE mobile phone account with my broadband.It's sayingYour details don’t fully match those on the billing account Call 150 from your EE mobile or 0800 956 6000 from any other phone to get help.You can quote error code: Given Na...

wwteo by Visitor
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  • 0 replies
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Resolved! Unable to link broadband account and unable to view bill

Switched over from BT to EE 5 days ago. I am having the same problem and unable to link the broadband account to my EE account.I made 3 calls and I  was told it would be passed to technical support.  I made another call yesterday and was told to visi...

egr55 by Explorer
  • 119 Views
  • 4 replies
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Urgently need to leave EE

I was missold when I phoned up BT with a simple enquiry about an additional booster. Told it's all EE now and this would be an amazing package etcIt's terrible. Signal is awful. Drops constantly. Only covers half the house. Booster won't connect at a...

JilE by Explorer
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  • 4 replies
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Coverage in Wheatley

Update: 18 March 2025 Over the past few days, our engineers have fitted the replacement part needed for the new mast and integrated the mast onto the network. The mast is now on-air restoring full coverage to Wheatley. We will continue to monitor per...

Leanne_T by EE Community Support Team
  • 2674 Views
  • 23 replies
  • 8 Helpful