The EE Community

Helpful Hannah

I was meant to get a text with survey feedback. I had a incredibly helpful call with one of the ladies (not sure what office though) Her name was Hannah.  How do I get this survey she said that I'd get the text and I didn't.  As an ND female it reall...

EE Perk code not working

Hello,I've generated a new EE Perk code and trying to use it whilst upgrading my current plan. I get the following error "Code entered is not applicable with this data plan. Please beware that certain codes aren't applicable if discounts are already ...

All Rounder iPhone sim only plan, Apple Watch data add-on question

Hello. I have just upgraded my plan and moved on to the All Rounder iPhone sim only plan today. When I was looking at the plan on the website it mentioned that it comes with unlimited data for your watch. I was wondering how long do you need to leave...

Upgrade with bluelight discount.......fustrating at the least !!!!!!

How do i get my upgrade bluelight discount to work ????????? everytime i find a plan & enter my code it says its not applicable !!!! what contracts does the discount work on ?????? Somebody please !!!!!!!!

lost phone

hi i cant call as i have lost my phone. how can I get to speak to someone for blocking and to be replaced?

Unable to make calls whilst abroad

I'm in the same situation as this. Arrived in Brisbane on Monday morning. Roam Abroad pass is active (text received to confirm) and am able to use data and receive texts without problem. As soon ad I want to make s call however, to either UK or Aus n...

Broadband Web page not work

HelloOver the last few days when going to the home broadband page to look at offers logged in I keep getting the following errorSorry, this service is not available This seems to be a perennial problem as there has been multiple threads around this, ...

Issue with Calling Greece While Roaming in the US

I’m currently roaming in the United States and have the international roaming add-on active on my account. When I first arrived, I was able to make calls to Greece without any issues. However, starting the following day, I’ve been unable to connect c...

Finding an itemised bill on my EE Mobile

I have both broadband and a mobile with EE.  On my broadband when I logged into myEE it shows my latest bill and previous, all itemised which is great.   However, on my mobile I no longer have this.   How do I see an itemised mobile phone bill. 

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