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Community Activity
Purchase eSim in USA to use on UK holiday
I’m looking to purchase an eSim plan for use while traveling to the UK in September. EE was recommended on a Reddit forum, so I downloaded the app, but cannot verify my account through my US phone number and cannot call to the UK from here. What do I...
Getting very frustrated porting one of two numbers
It seems that because i have two numbers on my account ( for over 5 years) it's proving difficult via the ee app to get my pac code! It says go to switching on the app yet no such option exists. Seems a real rip off they make it so impossible. No.li...
Now TV Boost Ultra - is this available on EE
Just bought a new tv and wanted to watch sky sports on ultra HD (via Now TV)Spoke to someone at EE and they said I was paying for the UHD package, but the UHD channels are not available on the guide. When I go to the Now TV app, I can see that my vi...
Fake EE call
Is this an EE offical number: 0844 358 5710I was called and asked to verify so information which seemed quite odd. They were telling me my contract was to be reduced but then asked me odd security questions so i hung up.
Resolved! Change bank details
I need to change the bank account my direct debit comes out of but it won’t let me do this online and I no longer know how to actually speak to someone xx
Why has our EE order has been cancelled twice by BT Openreach?
First time BTO couldn't find the property - its on the high street with a big fat number 6 on it. My eyesight isn't brilliant but even I can spot it. Second time - no reason given and EE apologetic but seemingly powerless. Third time lucky? Not looki...
Resolved! VoLTE (4G / 5G calling) when roaming…
Dear EE,I love your roaming offerings. You offer me 5G in more places via more carriers than my previous supplier (ironically a provider who used to brag about 5G roaming). So whilst I’m loving the coverage, I’m wondering when you’re going to be addi...
Customer service
Hi all I have been trying for 2 days to get in touch with ee about a upgrade or to leave ,go through all the push this number this and that and end up with will get someone to get in touch with you or hang on the line message, know one has got back t...
FTP into my Lan opens control & data ports but no data allowed through router
Hi.Been happily sending a daily FTP zip of my website's database (100Mb) to my local (home) server since 2012, via BT and then Virgin Media.Since I switched to EE full fibre 500 in late July, no data has been reaching my local FTP server, though my l...
1.6Gbit connection new smart hub (white, small box) sporadic issues? DNS MITM?
Hello all,So I recently changed my service from 900mbit to 1.6Gbit and that involved a change of router and obviously the OR ONT on the wall.Ever since having it installed there seems to be an issue with (most likely DNS issues). Whatever is loaded/p...
