Community Activity

Phone calls in Australia

If you are an EE customer and going to Australia  BEWARE. Despite signing up to a new pay monthly account, signing up to roaming before I left and paying the extortionate roaming pass fee of £26 for 7 days I now find I cannot make calls in Australia....

h_shewan by Explorer
  • 85 Views
  • 5 replies
  • 2 Helpful

Broadband Web page not work

HelloOver the last few days when going to the home broadband page to look at offers logged in I keep getting the following errorSorry, this service is not available This seems to be a perennial problem as there has been multiple threads around this, ...

Issue with Calling Greece While Roaming in the US

I’m currently roaming in the United States and have the international roaming add-on active on my account. When I first arrived, I was able to make calls to Greece without any issues. However, starting the following day, I’ve been unable to connect c...

Elina_K by Investigator
  • 54 Views
  • 11 replies
  • 1 Helpful

Finding an itemised bill on my EE Mobile

I have both broadband and a mobile with EE.  On my broadband when I logged into myEE it shows my latest bill and previous, all itemised which is great.   However, on my mobile I no longer have this.   How do I see an itemised mobile phone bill. 

leevb by Investigator
  • 8565 Views
  • 14 replies
  • 3 Helpful

My Wi-Fi has become unbearably slow since yesterday

I have 1Gb speeds to the Smart Pro hub, and I have 2 Smart Extenders.  Everything has been great for the last few months, until today.I was getting 500-600Mbps on my iPhone and other devices in the rooms where the extenders are located.  Today, one o...

imacken by Established Contributor
  • 8 Views
  • 0 replies
  • 0 Helpful

lost phone

hi i cant call as i have lost my phone. how can I get to speak to someone for blocking and to be replaced?