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Community Activity
Roaming data missing from contract
Why has data roaming dropped of when I haven't changed contracts?
Unable to register my phone number is not recognised.
Hi everyone, does anyone else have this problem?We have not been able to access our business account since joining EE in December 2024.When we try to link our phone number to the account, it reports that it does not exist. We are charged monthly for ...
SmartHub SH31B no longer broadcasting SSID after power cycle
Evening all, I've a weird issue that has cropped up following a power cycle of my Smart Hub earlier today. Upon powering back on, my network SSID is no longer visible on any device.I've done some troubleshooting, including: - Powercycling- Switching ...
Resolved! Upgrade - Flexpay?
Hi,I’m with EE for almost 9 years and my contracts finish in April. I was just checking out the deals they have and can see they introduced Flexpay which involves a credit check. My credit score isn’t the best since taking out my contract in these 9 ...
Payment taken for smart watch but no order confirmation
I've just tried to buy a Samsung Galaxy Fit 3 through the EE app. I got to the payment screen, clicked the Paypal link, logged in and hit pay. The payment has been taken from my Paypal account, but I have no order confirmation, and the watch is still...
Activating Discovey+ problem
I am going mad trying to activate Discovery Plus. Followkbg QR code and directly typing in web address , I follow links as EE broadband customer (was previously BT ) and end up at generic EE website page with nowhere to enter PIN code .. tried access...
Resolved! -1024KB -label description - EE web dashboard - mobile packs
Just noticed a label description for the £35.00 as -1024KB - via the EE web mobile pack subscription dashboard.-1024KB-label description
Transfer eSIM between iPad and iPhone?
Hi allSo I have an EE contract with 2 lines. One on my iPhone and one on my iPad. The iPad one is eSIM. I want to get an EE SIM for my Son and he needs EU roaming. What I'd like to do is transfer my iPad eSIM, which has roaming, to my Son's iPhone (t...
Resolved! Top up
@I bought a top up voucher but I have no data to top send a message to 150. How can I use the voucher
Resolved! when i try and check the status of my upgrade order, t say "oops timed out"
Upgraded yesterday - had email confirmation but not received any more updates - when i put the order number into the tracked on "my orders" it just says "oops your tracking has timed out"was expecting it to be despatched today and delivered tomorrow
