Community Activity

Saturday delivery

Got my billing for July and I paid for Saturday delivery to get my new phone early. Paid on the phone on that Friday and it’s been added on again on my bill??? So I’ll be paying twice 

Resolved! Unable to access Website and App

Hi All,We have had mobile accounts with EE for years and have always been able to access the app and website but recenetly (maybe about a year?) we have been unable to log in. The error message is “We can’t load this right now.”  We changed to includ...

Jessb6 by Contributor
  • 453 Views
  • 6 replies
  • 9 Helpful

EE app (iPhone) wont connect to Hub Manager

I have recently upgraded my wifi with an EE Smart Hub Pro with 4 extenders and am unable to get the app on my iPhone to connect with the Hub Manager on my Mac. I did see that someone posted that if you change your Network Name it would not connect so...

New sim not activating

New sim fitted to mobile. Logged into account online through pc. Entered mobile ,received  code, inserted code, entered serial number and pressed activate. Received message there is a problem.

I need help

Not working I try get data but say error message wait teach

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jenny_79 by Established Contributor
  • 12 Views
  • 0 replies
  • 0 Helpful

EE TV boxes losing broadband connection

Recently moved over to EE from BT broadband. Have both EE TV box (wired) and EE TV mini box (WiFi), and am getting regular (ie multiple times a day on average) drops outs from both boxes. Have tried powering off, rebooting etc but still seems to be a...

whittip by Explorer
  • 39 Views
  • 3 replies
  • 0 Helpful

Unlink a product

I want to remove a number that was linked to my account that is no longer in use. I cant find an option in the app or online. Its a pay as you go number not one of my contracts. Does anyone know how to do this please? 

Mobile data

I’ve paid my bills on my phone and my data is still not working any one no why it’s not connecting 

Friel by Visitor
  • 16 Views
  • 0 replies
  • 0 Helpful