Community Activity

Phoning uk from abroad

I am currently on holiday in Barbados and trying to ring home in the UK. My husband and daughter both have phones linked to my account and none of us can make calls. My husbands worked 2 days ago but now none of us can call. We have tried buying the ...

EE is not accepting my payment and my bill is now overdue

I've tried repeatedly to pay this bill on EE's website on multiple devices and with multiple cards and it keeps just saying that the service is not available. Now my bill is overdue and there seems to be nobody who can help me. It is incredibly frust...

DRust by Investigator
  • 88 Views
  • 7 replies
  • 3 Helpful

No broadband after power cut

We had a power cut this morning and since then I can't reconnect our WiFi. I've tried all restarts including factory reset but it just has a green light and every 30 seconds or so a quick white flash then back to green. Can anyone help please?

JW8114 by Investigator
  • 73 Views
  • 15 replies
  • 0 Helpful

Missing data

Iv payed my bill and I seem to have no data even though I have paid the bill. Iv restarted my phone 4 times to make sure it wasn’t my phone messing around but I still have no data 

Resolved! Smart benefits question

Soon I will be upgrading from a legacy plan to a new sim only plan, as the current one is rolling over since Oct 2017, and isn't fit for purpose. This new plan includes a generous data allowance and one smart benefit, however I forgot to ask the upgr...

Roaming

We regularly spend 3 months a year in France ….our last visit in the autumn of 24 when as before we were able to purchase a monthly pass ….WITHOUT  warning we can only now purchase  weekly passes which is little less than the daily charge. ….this is ...

Bora23 by Visitor
  • 37 Views
  • 4 replies
  • 3 Helpful

Roaming in USA

Hi, I've added the Roam Abroad Pass, and made sure I have removed my spend cap, but I am still unable to use specific services such as Uber while I'm on 4G. It is allowing me to send messages via WhatsApp, and check services such as the news, however...

Cht19799 by Explorer
  • 31 Views
  • 4 replies
  • 0 Helpful

Adding Office 365 as an included extra

Good Evening , I have changed my inclusive extra to the office 365 this evening . I received the text to activate and after troubleshooting the issues i faced activating i have found i cant do on my mobile but can do on my laptop. Thats Great,  Howev...

GHGOULD by Visitor
  • 9 Views
  • 0 replies
  • 0 Helpful