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Community Activity
EE app (iPhone) wont connect to Hub Manager
I have recently upgraded my wifi with an EE Smart Hub Pro with 4 extenders and am unable to get the app on my iPhone to connect with the Hub Manager on my Mac. I did see that someone posted that if you change your Network Name it would not connect so...
New sim not activating
New sim fitted to mobile. Logged into account online through pc. Entered mobile ,received code, inserted code, entered serial number and pressed activate. Received message there is a problem.
Why are the offices closed? I need to pay before midnight tonight
All 150 options just say this office is now closed. I'm on a special plan where I need to pay before midnight on the 15th. Why advertise everywhere I can call til 9pm? I've tried via the app and via 150.Just posting for evidence tomorrow and hopeful...
EE TV boxes losing broadband connection
Recently moved over to EE from BT broadband. Have both EE TV box (wired) and EE TV mini box (WiFi), and am getting regular (ie multiple times a day on average) drops outs from both boxes. Have tried powering off, rebooting etc but still seems to be a...
Unlink a product
I want to remove a number that was linked to my account that is no longer in use. I cant find an option in the app or online. Its a pay as you go number not one of my contracts. Does anyone know how to do this please?
Mobile data
I’ve paid my bills on my phone and my data is still not working any one no why it’s not connecting
Resolved! Unable to access Website and App
Hi All,We have had mobile accounts with EE for years and have always been able to access the app and website but recenetly (maybe about a year?) we have been unable to log in. The error message is “We can’t load this right now.” We changed to includ...
Linking my account to a new sim
I have 2 new sims from EE, I'm trying to link the sims to my account and the linking keeps failing. I have entered 4 different pin numbers that the system sends and it still won't link to my account. Now getting fed up as I can't see any way to now t...
EE/BT Blocking access to mail.micloud19.com
Hi, I have called in a few times to try and get this resolved, to no avail.I can not access my work emails (outlook) on my home computer with EE as a provider. It gets immediately blocked and says to check the proxy and firewall settings. The onl...
