The EE Community

Asus Chromebook pixel10 pro

Very misleading promotion and disappointed with EE to be running such thing.Got told if we upgraded our 2 phones we could claim 2 free Chromebooks but at no point did we get told there was a limited amount. Waited the 14 days but then wouldn't let me...

Best Customer Service.

To Louie, You helped me with setting up my new broadband & sim packages.  Just wanted to say you deserve a raise for how great you are & I hope you continue to enjoy singing whenever you can.  I will not forget this quickly since you were a HUGE help...

No order update

Hi everyoneHas anyone recently ordered or done an early upgrade for the iPhone 17 Pro Max 256GB (any colour) at the beginning of this month? I keep seeing mixed information and delays, so I’m trying to understand what the real situation is.If you’ve ...

Change bank account

Can't claim Chromebook - conned?

Just about to claim the Chromebook after the 14 days, and apparently there was a limit on how many Chromebooks were available? This was never said when ordering the phone? Asked EE chat when ordering the phone and was told I had to wait 14 days. If I...

Returned kit but EE saying not received

Hello,I have returned my kit after closing my account, however I’m receiving emails that I’ll be charged £85. I have the tracking proof to show it was delivered to them, but as I’ve moved abroad I cannot call their customer service. Is there an email...

EE wifi Hotspot

I have recently subscribed to EE broadband and have noticed that my router is broadcasting " EE wifi" . I would like to remove this facility but there doesn't appear to be any way ....can someone help? Thanks

Mini box sent instead of recordable

Hi folksEarlier this week I reported a faulty BT recordable box via Live Chat, was told a recordable replacement was on its way, but today an EE TV Mini box arrived, can anyone advise on which option to call about this?

No tracking

I don’t have confirmation with a tracking number